Last updated: May 2026
At Volcano Casino, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or play Volcano Casino games.
1. Introduction
Volcano Casino respects your right to privacy and complies with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Account & Login Data: Username, password, and Volcano Casino login activity.
- Financial Data: Payment details, transaction history, and deposit/withdrawal records.
- Technical Data: IP address, browser type, device information, and location data (country level).
- Gaming Data: Game history, playtime, and bonus usage.
- Marketing & Communication Data: Your preferences and consent for receiving promotional offers.
3. How We Use Your Personal Data
We use your information for the following purposes:
- To create and manage your account
- To provide access to Volcano Casino online games and services
- To process deposits and withdrawals
- To verify your identity and comply with legal obligations (KYC/AML)
- To improve our website and player experience
- To send you important account notifications and (with your consent) marketing communications
- To prevent fraud, money laundering, and other illegal activities
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide our services)
- Legal obligations (gambling regulations and AML)
- Legitimate interests (fraud prevention, service improvement)
- Your consent (for marketing and optional cookies)
5. Sharing Your Information
We may share your data with:
- Licensed game providers and payment processors
- Identity verification and anti-fraud service providers
- Regulatory authorities when legally required
- Professional advisors (legal, accounting)
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
Volcano Casino uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our Cookie Settings banner. Essential cookies are required for the site to function properly.
7. Data Security
We implement advanced technical and organizational measures to protect your data, including:
- SSL encryption for all transmissions
- Secure servers and firewalls
- Regular security audits
- Strict access controls
8. Your Rights (GDPR)
As a player in Poland, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After account closure, data is retained for legal and regulatory periods (usually 5–7 years).
10. International Data Transfers
Your data may be transferred outside the EEA to countries with adequate data protection standards or under appropriate safeguards.
11. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website announcement.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
Email: privacy@volcanocasinо.com Live Chat: Available 24/7 in your account